Return & Refund Policy

Effective date: 20 September 2026

This policy applies to physical products purchased directly from The Mirror Deck website. It explains when a return, replacement or refund is available and how to request one. Purchases made through another retailer or marketplace are handled under that seller's policy, without limiting any rights available under applicable law.

1. When a return or refund is available

You may request a return, replacement or refund if:

• the product arrives damaged or defective, including a crushed box, torn cards, missing cards or material printing errors;
• you receive the wrong product or the order is incomplete;
• the product is materially different from the description or images shown on our website;
• the product is counterfeit, spurious or otherwise not genuine;
• the shipment is confirmed as lost in transit; or
• delivery takes place after the stated delivery date, except where the delay results from an event that legally qualifies as force majeure.

We do not normally accept returns because you changed your mind, no longer need the product or selected the wrong item. We also do not cover damage caused after delivery through misuse, improper storage, unauthorised alteration or ordinary wear.

2. Reporting a problem

Please report visible transit damage, an incorrect product or an incomplete order within 48 hours of delivery. Submit the request through the Contact Us page and include, where relevant:

• your order or invoice number;
• the name and contact details used for the order;
• the delivery date and a clear description of the problem;
• photographs of the product, outer packaging and shipping label; and
• a short video if it helps show the issue.

An unboxing video is helpful but is not mandatory. Please keep the product and its packaging until we confirm whether they need to be returned. Do not send the product back before receiving return instructions.

3. Review and outcome

We will acknowledge your request within 48 hours and aim to communicate our decision within seven business days. If the request is accepted, we will offer an appropriate remedy, which may include:

• a replacement at no additional cost;
• a full refund for the affected product; or
• a partial refund, but only where you agree that it is an appropriate resolution.

4. Returning an eligible product

If an approved claim requires the product to be returned, we will provide return instructions and arrange or reimburse reasonable return shipping. The customer will not be charged return shipping for a damaged, defective, incorrect, incomplete or materially misdescribed product.

5. Lost or delayed shipments

If tracking shows no delivery or you believe the shipment has been lost, contact us through the Contact Us page. Once the shipment is confirmed as lost, we will offer a replacement or refund.

6. Refunds

An approved full refund will cover the amount paid for the affected product, including any shipping charge attributable to that product. We will initiate the refund to the original payment method within seven business days after approval or, where a return is required, after the returned product is received.

7. Complaints and grievance support

Return and refund requests can be submitted through the Contact Us page. We will acknowledge consumer complaints within 48 hours and seek to resolve them within one month of receipt.

8. Your consumer rights

Nothing in this policy excludes, restricts or replaces any right or remedy available to you under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable law.

The Mirror Deck | Return and Refund Policy